Patient Information

Download the Hospital Patients Guide.

Pre admission information

Once it has been decided by your surgeon that a procedure is required you will receive the following information:

  • Date, approximate arrival and procedure time, and type of procedure.
  • If any tests are required before your procedure.
  • Specific instructions in preparation for procedure.
  • A patient admission form for you to complete.

Ensure that you understand the procedure you are to undergo and all areas on the consent form for surgery.

You may be asked to book an appointment to attend the pre-admission clinic. At this time, nursing staff will attend to your medical history and give you further information or supplies necessary for your surgery. This streamlines the admission process on the day of admission

Pre registration

You will be given patient admission forms by your doctor, which should be completed in full and forwarded as soon as possible (preferably before the admission date) by yourself or the doctor’s surgery to the admissions staff via email (admin1@waikikiprivatehospital.com ) or by fax (08) 9592 4187.

If you have not received a form please contact the admissions staff by telephoning (08) 9550 0222, and one will be provided.

Once the form is received our admission staff will advise you of your admission time and financial details referring to your level of cover with your health fund. Any excess amounts are payable on or before admission. Credit card facilities are available. Credit card payments can also be made by telephoning (08) 9550 0222.

Our admission staff will also advise you of any pre-existing conditions, or any other requirements notified by your Health Fund. General non-medical questions, quotes on procedures for uninsured patients and information on how payments can be made by telephoning (08) 9550 0222.

If you are booked 2-3 days before your procedure, you should contact the admissions staff and have your admission and health insurance details completed and verified. This will save any delays on the day of your procedure. It is extremely important that this form is to be fully completed and returned as soon as possible to ensure a smooth admission process.

Uninsured Patients

All patients are welcome at the Waikiki Private Hospital. Cost and payment arrangements can be discussed with our admission staff for those patients not privately insured.

Private Health insurance

As each health fund varies it is advisable to contact your health fund to ensure that you are covered for the procedure booked.

Billing

All relevant details relating to your visit will be billed directly to your private health fund provider. All other accounts such as from your treating doctor, and anaesthetist will be billed separately by the practice concerned.

Payments

Payments can be made by using all major credit cards, or cash. Office hours are Monday – Friday, 8.00am – 5.00pm.

Admissions

On the day of admission shower or bath prior to arrival. Wear comfomfortable and loose clothing.  Please remove all jewellery, body piercings, nail polish and makeup and leave all valuables at home.

On arrival our receptionist will greet you and finalise admission procedures. You will then be directed to your room and be met by nursing staff who will complete your hospital admission. A pre-operative assessment will be conducted and an outline of your operation explained. We will also cover any queries you or your family may have about your visit to the Waikiki Private Hospital.

When the doctor is ready for you a hospital staff member will collect you and take you into theatre, where you will be looked after by a team of professional nurses in conjunction with your doctor and anaesthetist.

You will awake in the relaxed environment of our specialised recovery area where your progress will be monitored until you are ready to return to your room.

Overnight Stays

Please bring with you your night attire, toiletries, and some reading material (if required).

General Anaesthetics (Day only patients)

For Day only procedures patients are usually able to go home within 3 – 4 hours of admission. It is important if you are undergoing a day only procedure that you have an adult who is able to stay with you for 24 hours post procedure. Our staff can assist with the estimated time of your departure and appropriate arrangements can be made.

Our policy does not permit patients to be discharged unaccompanied.

Prior to surgery, your surgeon may have given you instructions regarding post operative care,medication and followup appointments. Nursing staff may also give you some information regarding care after an anaesthetic or further information relating to your particular surgery. Please ensure x-rays are taken home with you. If you require a medical certificate please arrange this through the surgeons rooms.

The time of discharge for overnight patients is 10am.

Local Anaesthetics

Patients are usually able to go home immediately. However in some cases a 30 minutes resting period is required.

Monitoring quality of care and patient satisfaction

Aspects of the personal information we collect may be used to monitor the quality of care we provide, the appropriateness and effectiveness of the services we offer and the level of our patients’ satisfaction with the service provided to them. As a result, we, or someone we authorise to contact you on our behalf, may contact you in the future to request your feedback on the health services we have provided to you whilst you were under our care.

Compliments, Comments and Complaints

You have the right to comment on or complain about your health care. If a concern arises for you, please tell the staff. Usually they can resolve it immediately.

Be assured that:

  • We want to resolve your concerns to your satisfaction.
  • You can expect any complaint to be dealt with quickly and confidentially.
  • Your complaint will not adversely affect the service you receive.